These terms apply when you use the Infinite Space Box (“1 Box”) Courier app or deposit and retrieve parcels through the 1 Box locker service. Use the service for deliveries and returns you are authorised to handle.
Your courier account
Register with a mobile number you control and keep your account details current. Protect your password, verification codes, and locker access credentials. Report suspected misuse to Courier support promptly.
Parcel and recipient details
Enter the correct tracking number and recipient phone number for each delivery. Use the recipient’s information only as authorised for the delivery or an associated issue. Report an incorrect number or parcel record to support so authorised staff can review it.
Depositing a parcel
Authorise your session at the correct locker and choose a compartment size suitable for the parcel. Follow the carrier’s handling rules and any restrictions displayed for that locker. Place the parcel in the assigned compartment, close the door, and confirm the deposit as instructed.
If a door fails to open or close, or the parcel cannot be deposited as recorded, report the issue and follow the locker or support instructions. Confirm a deposit only after physically placing the parcel inside.
Returns and delivery issues
Use the authorised return flow for a parcel you are entitled to retrieve. Follow the instructions at the matching locker, remove the correct parcel, close the door, and confirm the removal. Use the notification resend feature for a genuine delivery need. Waiting periods and resend limits apply.
Safe use and access restrictions
Follow the law, the carrier’s handling requirements, and the locker instructions. Keep parcel labels, recipient phone numbers, and locker credentials secure. Incorrect, unauthorised, or unsafe use may lead to restricted delivery access while the issue is reviewed.
Account closure
Self-service closure is available when your account is eligible and all parcels and outstanding locker work have been cleared. The app checks eligibility, verifies your password, and asks you to confirm. Closure ends access to your courier account. Our Courier Privacy Policy explains how earlier delivery records are handled.
Help and your rights
Contact Courier support for locker or delivery issues. Have the locker location and tracking number ready. You retain the rights and remedies available under applicable law.