This policy explains how the operator of Infinite Space Box (“1 Box”) uses personal information for the Courier app and locker delivery service. It covers information about you and the recipient details you enter while arranging a locker delivery.
Information we receive
- Courier account. We use your mobile number, verification and sign-in records, password credentials, and any profile details you choose to provide.
- Delivery details. You provide the tracking number, recipient phone number, and compartment size needed. We record the selected locker, compartment, delivery and return status, and the time and result of relevant locker operations.
- Support and security details. We receive the details you provide when reporting a problem. We can refer to sign-in and delivery activity when handling the case.
How we use the information
We use it to verify your account and locker access, allocate a compartment, record deposit or authorised return, notify the recipient, and show your delivery history. We also use these records to resolve delivery issues, protect lockers and accounts, investigate misuse, and meet applicable legal obligations.
Required details and device choices
A verified mobile number is required for a courier account. An accurate tracking number and recipient phone number are required to record the delivery and direct the pickup notice to the right person. Supply recipient details only when you are authorised to use them for the delivery.
If you choose to scan a locker QR code, the scanner uses your camera to read it. If you choose the nearby locker feature, the app uses your device location to calculate distances. You can manage those permissions in your device settings. Turning one off limits the feature that uses it.
Who receives information
Authorised operations and support staff can access relevant delivery and locker records. A recipient may see the courier’s contact number for their parcel so they can ask about the delivery. Providers help us host the service, deliver service messages, and provide support. Information may also be disclosed where required by law. If information is processed in another country, the applicable transfer rules apply.
Security and retention
We use sign-in checks, account permissions, and masked phone numbers in delivery lists to protect parcel and contact information. We retain records as needed to complete deliveries, handle returns and disputes, protect the service, and meet legal obligations. Delivery records can remain linked to your courier profile after account closure so authorised staff can investigate earlier deliveries.
Your choices and how to contact us
You can ask to access or correct personal information, or exercise other rights available under applicable law. Where processing is based on consent, you can ask to withdraw that consent. We may verify your identity before handling a request.
Use Courier support for privacy requests or complaints. For a wrong recipient number or a delivery record that needs correction, contact support with the tracking number.