These terms apply when you use the Infinite Space Box (“1 Box”) Consumer app or collect a parcel through the 1 Box locker service. The app lets you check parcel records, follow collection instructions, and pay applicable locker fees.
Your account and collection credentials
Register with a mobile number you control and keep your details up to date. Protect your password, verification codes, and pickup credentials. Contact support promptly if you suspect unauthorised access or receive a notice for a parcel that you do not recognise.
Collecting a parcel
Check the locker location and any collection instructions in the app or notice. At the locker, use the requested pickup credential and follow the screen instructions. Collect only the parcel you are entitled to receive and close the compartment door when you finish.
If the door does not open, the compartment is empty, or the parcel appears to be wrong or damaged, contact support with the locker location and tracking number. Keep the door and compartment intact while the issue is checked.
Fees and payment issues
A locker fee may apply based on the location and the parcel’s service rules. Before paying, review the amount, currency, and available payment method shown in the collection flow.
If payment appears to have completed and the parcel is still inside, check the collection status or contact support before paying again. Provide the transaction reference so we can check the payment and locker records.
Using the service responsibly
Use the app and lockers lawfully and follow the displayed operating instructions. Keep other recipients’ parcel labels and contact details private. Interfering with a locker, attempting to obtain another person’s parcel, or misusing credentials may lead to restricted access while the matter is investigated.
Account closure
You can request closure in account settings when eligible. The app checks eligibility, verifies your password, and asks you to confirm. Closure ends access to that account. For help with an unresolved parcel or payment, use the Consumer support page. Our Consumer Privacy Policy explains how we handle retained records.
Help and your rights
Contact Consumer support about app, locker, collection, or fee issues. For an issue with the goods or shipment arrangement, contact the seller or carrier. You retain the rights and remedies available under applicable law.