This policy explains how the operator of Infinite Space Box (“1 Box”) uses personal information for the Consumer app and locker collection service. It also applies when a sender or courier provides your phone number to deliver a parcel to a 1 Box locker before you create an account.
Information we receive
- Account details. We use your mobile number, verification and sign-in records, password credentials, and any profile details you choose to provide.
- Parcel details. The courier or sender can provide your phone number and the parcel’s tracking number. The service records the locker and compartment, delivery and collection events, and the credentials used to verify collection.
- Payment and support details. If you pay a fee, we record the amount, currency, payment method, transaction reference, and status. When you contact support, we receive the details and messages you share and record how the case was handled.
How we use the information
We use it to verify your account, match parcels to the right recipient, send service notifications, authorise collection, process and reconcile fees, and help with delivery, payment, or locker issues. We also use account and locker activity records to investigate faults, misuse, and disputes, and to meet applicable legal obligations.
When automated support is available, your messages and relevant information about the parcel linked to the conversation may be used to help answer your question. You can ask for a human agent.
Required details and device choices
Your mobile number and the verification steps are required to create an account and match it to parcel records. A valid collection credential is required to open the assigned compartment. Payment information is needed when you choose to make a payment.
If you choose to scan a QR code, the scanner uses your camera to read it. If you choose the nearby locker feature, the app uses your device location to calculate distances. You can manage those permissions in your device settings. Turning one off limits the feature that uses it.
Who receives information
Authorised locker operators, couriers, and support staff can access information needed for the delivery or case they handle. Service providers help us host the service, send notifications, process payments, and provide support. A payment provider handles the payment details you give it under its own privacy notice. Information may also be disclosed where required by law. If information is processed in another country, the applicable transfer rules apply.
Security and retention
We use sign-in checks and role-based access to protect parcel, account, and payment information. We retain records as needed to provide the service, reconcile payments, resolve claims, prevent misuse, and meet legal obligations. Relevant records can be retained after you close your account.
Your choices and how to contact us
You can ask to access or correct personal information, or exercise other rights available under applicable law. Where processing is based on consent, you can ask to withdraw that consent. We may verify your identity before handling a request.
Use Consumer support for privacy requests or complaints. When contacting us about a delivery, have the tracking number ready.